Our Tree and Shrub Replacement Policy
The plants that you purchased are high quality, healthy and well cared for. Should a tree or shrub that is planted in the ground and watered according to our written instructions fail to survive due to its original health, we will gladly give a store credit as follows:
- 100% of the purchase price of the plant and any applicable planting labor fees during the first six months from the date of purchase.
- 50% of the purchase price of the plant and any applicable planting labor fees during the second six months from the date of purchase.
You can apply your store credit toward plants, materials or labor. There are no cash refunds. Naturally, this policy cannot cover damage or death beyond our control, such as improper planting (usually too deep), over or under watering, physical damage, insect, wildlife or disease damage, winterkill, or extreme natural conditions, such as droughts. You must return the dead plant(s) (for diagnosis) and the sales receipt before we can issue any credits.
Please note: Sale plants, roses, houseplants, annuals, perennials and plants that are grown in locations other than “in ground,” such as plants that are in containers, are not covered by our replacement policy. Plants covered by this replacement policy will only be replaced one time.